Customer Service
For any questions or suggestions regarding our woodworks, we are always here to listen. We will serve you with the same reverence we hold for every piece of aged wood that comes through our hands.
Contact Us
service@qgart.com
7*24 hour(s) response time
Customer Service WeChat
QGart2026
Please note the case of letters
After-Sales Service Policy
View DetailsFriendly Reminder
- •For order-related inquiries, please provide your order number for faster assistance.
- •For product inquiries, please add our WeChat official account: QGart2026
- •For after-sales issues, please include product photos to help us process your request.
- •We take all complaints and suggestions seriously and will improve promptly.
Online Inquiry
Frequently Asked Questions
Q: When will my order ship?
A: Generally, orders ship within 1-3 business days after payment. Custom items require 5-7 business days.
Q: Do you accept returns and exchanges?
A: Supports 7-day no-reason returns and exchanges. Items must be in unused, original condition.
Q: How do I track my order?
You'll receive a text message with your tracking number after shipment, or you can view it in your order details.