I. Service Commitment
QGART is committed to delivering quality products and services. If you're not satisfied with your purchase, we offer the following after-sales support:
1. 7-day no-reason return
You may return or exchange the item within 7 days of delivery if it remains unused and in its original packaging.
2. Quality-related return or exchange
If the product has quality issues (cracking, deformation, manufacturing defects, etc.), you can return or exchange it free of charge within 30 days of receipt. We cover all shipping costs.
3. Lifetime Repair Service
Sandalwood items come with a lifetime paid maintenance service, including refinishing, oiling and care, and part replacement.
2. Return and Exchange Process
- Contact Support: Add WeChat QGart2026 or email service@qgart.com
- Describe the issue: provide your order number, a description of the problem, and photos.
- Review Confirmation: Customer service will respond with a solution within 24 hours.
- Return items: Ship to the designated address (collect on delivery for quality issues).
- Refund/Exchange: Processed within 3-5 business days after receiving the returned item.
3. Important Notes
- Customized items (e.g., engraving, special specifications) cannot be returned or exchanged unless there is a quality issue.
- Damage caused by improper personal use is not covered under warranty.
- Please contact customer service before initiating a return or exchange. Returns sent without prior approval cannot be processed.
4. Contact
Customer support email: service@qgart.com (response within 7×24 hours)
Customer Service WeChat: QGart2026